The Telecommunications Regulation and Control Agency (ARCT)  is also responsible for overseeing technical and regulatory compliance in areas falling within its legal mandate, including the enforcement of relevant provisions of the Electronic and Postal Communications Code and applicable legislation on personal data protection and cybersecurity, including the compliance of e-commerce platforms and delivery logistics services with the requirements under its supervision.

As part of Burundi’s National E-Commerce Ecosystem, ARCT coordinates stakeholders and has established key regulatory instruments, including the Practical Guide, the Ecosystem’s Guidelines, and the Procedures Manual for Declaring E-Commerce Activities. These instruments provide the framework for transparent and effective technical regulation of e-commerce platforms and delivery logistics services, in coordination with the other competent institutions.

The Bank of the Republic of Burundi (BRB) is responsible for regulating and supervising payment systems and payment service providers in accordance with its statutory mandate. Its responsibilities include overseeing the security, reliability, and efficiency of payment services, monitoring associated risks, and ensuring compliance with applicable anti-money laundering requirements.

Within Burundi’s National E-Commerce Ecosystem, the BRB contributes its regulatory and supervisory expertise in payment services, facilitates coordination with other stakeholders on e-commerce payment requirements, and oversees the implementation of the applicable payment regulations. Its role supports secure, reliable, and transparent digital payments while respecting the respective mandates of other institutions.

The Burundi Revenue Authority (OBR) is responsible for tax and customs administration within Burundi’s National E-Commerce Ecosystem. It contributes its institutional expertise to adapting tax and customs procedures to digital trade, advises the Government on the necessary legal and procedural reforms, and supports the development of digital systems for tax and customs declarations. Its role is to facilitate compliance with fiscal and customs obligations, including those arising from cross-border e-commerce, while coordinating with other competent institutions.

Within Burundi’s National E-Commerce Ecosystem, the OBR is working to establish an appropriate legal framework and a dedicated customs declaration platform to facilitate e-commerce transactions. It is also working towards adopting the World Customs Organization (WCO) standards on cross-border e-commerce to streamline customs procedures and facilitate cross-border transactions.

The Independent Competition Commission (CIC) is responsible for promoting fair competition among producers, traders, service providers, and intermediaries operating in Burundi. Its role includes supporting contractual compliance, preventing unfair contractual terms, and addressing anti-competitive practices.

Within Burundi’s National E-Commerce Ecosystem, the CIC works with stakeholders to promote fair commercial practices and ensure that e-commerce service providers operate in accordance with applicable commercial rules and competition principles. It also assists the Ministry responsible for Trade in developing the draft of a Ministerial Order on Transactional Regulation, which includes provisions on electronic commercial transactions and consumer protection ( This Ministerial Order is currently undergoing the adoption process).