The Telecommunications Regulation and Control Agency (ARCT)
The Telecommunications Regulation and Control Agency (ARCT) is responsible for ensuring the quality, availability, and accessibility of communication networks, which are vital for the proper functioning of online commerce platforms. It oversees the security of electronic transactions and plays a key role in safeguarding users’ personal datam by combating cyber fraud, ARCT fosters trust in digital transactions and contributes to effective consumer protection.

In this initiative, ARCT coordinates the efforts of all stakeholders involved in e-commerce and ensures strict compliance with applicable national and international laws and standards. It also monitors the effective implementation of the directives set forth in the Practical Guide to the National E-Commerce Ecosystem.

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The Bank of the Republic of Burundi (BRB) 
The Bank of the Republic of Burundi (BRB) oversees the security, reliability, and efficiency of payment systems. It regulates payment service providers, supervises risk management, and strengthens trust in electronic transactions, thereby contributing to a secure financial environment for online commerce.

Within this framework, the BRB supervises payment transactions related to e-commerce especially escrow accounts to ensure transparency, security, and trust between users.

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The Burundi Revenue Authority (OBR)
The Burundi Revenue Authority (OBR) is entrusted with the mandate of the tax collection on behalf of the Burundian Treasury. In fulfilling this mission, the OBR is committed to combating tax and customs fraud, while ensuring the delivery of high-quality services to taxpayers.

In this framework, the OBR plays an advisory role to the Government in the formulation and implementation of reforms related to tax and customs procedures, particularly those applicable to e-commerce. It also contribute in tax regulatory reforms in order to align them with e-commerce requirements. 

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The Independent Competition Commission (CIC)
The Independent Competition Commission (CIC) is responsible for ensuring a fair and competitive environment for all producers, traders, service providers, and intermediaries operating within the national territory. It works to prevent anti-competitive practices by promoting price transparency and combating restrictive behaviors.

In this regard, the CIC collaborates with all relevant stakeholders to regulate commercial trqnsactions, ensuring that providers of electronic commerce services operate fairly and in compliance with commercial regulations and the principles of competition.

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